After your payment is complete, we’ll confirm your order by email within 2 business days. If your order includes several products, we’ll try to ship them together from our U.S. warehouse so they arrive around the same time. However, because products vary in size and handling requirements, they may ship with different carriers. In that case, you’ll receive a separate tracking email for each shipment.

Orders are usually shipped within 5 business days of payment. Our warehouse operates Monday through Friday during standard business hours and is closed on national holidays. When that happens, we work to keep delays to a minimum.

Once your order has shipped, you’ll automatically receive an email from Veehoo with your tracking number. Please check the email address you used to place your order. If you can’t find it, check your spam folder and add Veehoo to your contacts.

A correct and complete delivery address is essential. P.O. Boxes are not supported, and a daytime phone number is required for all orders. Please double-check your address and make sure someone will be available to receive your package.

You can request an address change before your order is prepared for shipment. Once it has been prepared or shipped, we can’t change the address. If a package is returned because the address you provided was incorrect or incomplete, we’ll contact you promptly to correct it, and the package will be re-shipped for an additional shipping fee.

If you have any problems, contact us at  [email protected]