For New users: Sign up & get 10% off your first order!
Code: Newuser10

SHIPPING & DELIVERY

  • Where do you ship from?

  • Do you ship internationally?

  • How long will you ship my order after I order it?

  • How to calculate shipping cost?

  • Can I change my shipping address?

  • Why my package status did not update for several days?

PAYMENTS

  • What payment methods do you accept?

  • Can I pay using multiple cards or payment methods?

  • How to pay with PayPal?

  • Why did I fail to pay with credit card?

  • How to cancel my pending orders?

  • Do you charge tax for each order?

ORDERS

  • Is it safe to order on your website?

  • How to place order?

  • Can I make changes to my orders after it was placed?

  • How can I check my order status?

  • Can I use discount codes when purchasing and where to use it?

  • How to change my order address?

  • How to cancel my order?

  • Why I didn't receive the order confirmation email?

  • How to track my orders?

  • What's the meaning of processing about the status?

  • I saw your products on other ecommerce platforms like Amazon and eBay, are they legit?

PROMOTION

  • Where can I find a promotion code?

  • Can I stack multiple codes on the same order?

  • Can I use discount codes when purchasing and where to use it?

  • I forgot to add my promo code! Now what?

  • Do you offer discounts for military workers?

  • Do you offer discounts for students?

  • Do you offer special discount for wholesale?

RETURNS & REFUND

  • What's your shipping & return policy?

  • Can I return defective,damaged or incorrect items?

  • How to return the items?

  • How long do I have to return the items?

  • when will I get my refund?

  • What should l do if my refund is incorrect?

WARRANTY

  • Do you offer repair services?

  • What's the warranty policy?

  • How to start my warranty?

  • Do you provide warranty for products purchased on other platforms or stores?

  • What should l do if my refund is incorrect?