Facebook Pixel

Warranty Registration

1 Year Warranty

If your product covered by this warranty fails due to a manufacturing defect, we will repair it without charge, or replace it, at our discretion. Only original, unaltered and unmodified items and workmanship are covered.

This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. We offer one-year warranty without any conditions. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.

Maintenance application

Disclaimer: We will use the information provided on this page only to contact you if there is a safety alert or recall for this product. We will not sell, rent, or share your personal information.

 

Where did you buy our product?*

Join veehoo newsletter for perks and exclusive offers?*


We'd like to know your thoughts about our brand and products. It really matters to us! Won't take long :)

How many pets do you have?*

How do you know veehoo?*

Would you recommend our products to your friends?*

Frequently Asked Warranty & Repair Questions

  • Who pays for shipping?

    Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping label. Customer Service will contact you directly, prior to repairing your item, to discuss your options. Please note products repaired or replaced under warranty will be shipped back to you free of charge.
  • Will my product be repaired or replaced?

    If your warranted product by veehoo fails due to a manufacturing defect in materials or workmanship, our first option will be to repair the item, free of charge. If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, we will replace it.
  • How does it take for replacement or repair ?

    Our typical turnaround time is 6-8 weeks from the day we receive your product at our facility until it is returned to you. If you have further questions, please contact [email protected].
  • Is normal wear and tear covered by warranty?

    VEEHOO lifetime warranty covers manufacturing defects in materials and workmanship, regardless of the age of the product, but it does not cover normal wear and tear. Wear and tear are damage that naturally and inevitably occurs as a result of normal use. We offer one-year warranty to all veehoo items without any conditions.